Reference

How sotwe Handles Your Rights and Obligations

These legal conditions set out what you agree to when you open and use your sotwe account — covering access eligibility, account conduct, data handling, and the jurisdiction-dependent nature of online gaming in Malaysia.

Account EligibilityData & PrivacyJurisdiction-Dependent AccessContact & Dispute PathsPolicy Updates
sotwe How sotwe Handles Your Rights and Obligations
LEGAL CONTACT PATHS

Reach Us on Policy or Account Questions

If you have a question about these legal conditions — including how your data is handled, how to request account closure, or how to raise a dispute — our support team is the right first contact. You can reach us through live chat from your account dashboard, or by submitting a query through the Help section. Policy-specific matters may take longer to resolve than standard account queries, but we will confirm receipt and keep you updated through your registered contact details.

Live Chat Access live chat directly from your account dashboard. Available for account-related and policy queries; response times vary by queue but you will receive a confirmation on connection.
Help Centre Submission Submit a written query through the Help section of your account. Suitable for data requests, account closure and policy clarification — we respond to the registered email on file.
Account Notification Channel Policy updates are pushed to your account notification feed. Check your in-account messages after any login if you have outstanding policy or verification correspondence from us.
HOW WE HANDLE THIS

Data, Security and Account Integrity at sotwe

We approach data handling, account security and policy compliance as operational priorities, not afterthoughts. Your account details — including the payment methods you have linked, such as Touch 'n Go eWallet or Boost — are stored with encryption in place. We do not share your personal data with third parties for marketing purposes. Access to your account data is restricted to the teams that need it to process your transactions and verify your identity.

Data Retention

We retain your account and transaction records for the period required by applicable law. You may request a summary of the data we hold by submitting a written request through the Help section.

Cookies and Tracking

Our platform uses cookies to maintain your session, remember your account preferences and support secure login. You can adjust cookie settings via your browser, though some features may not function without session cookies active.

Account Security Steps

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, use the account lock option in Settings immediately and contact us via live chat to begin a review.

Requesting Changes or Deletion

To update your registered details or request account deletion, submit through the Help section with your identity verification documents attached. We will confirm the outcome within a reasonable period to your registered contact.

Commonly Asked Questions About These Terms

These are the questions we receive most often about legal conditions, account rights and how our policies work in practice for accounts based in Malaysia.

These terms apply to anyone who creates and uses a sotwe account. Access is only available where local law in your region permits it — you confirm this when you complete registration.

Submit a data request through the Help section of your account. Include your registered email and identity verification. We will respond with a summary of the account and transaction data we hold.

Yes. Submit an account closure request via the Help section with your identity documents. We will process the closure and confirm what data is retained under legal obligations and what is deleted.

Any balance linked to your account — including funds deposited via GrabPay or Touch 'n Go eWallet — is held and reviewed. We contact you via your registered details to outline next steps and the verification required.

Material updates are sent to your in-account notification feed and, where relevant, to your registered email. Continued use of the account after the posted change date constitutes your acceptance of the updated terms.

Raise the dispute via live chat with your account transaction reference. Game results are determined by our studio partners — Pragmatic Play, Evolution and others — and our transaction logs are the authoritative record used in any review.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.