What This Policy Covers For You
Your privacy matters whenever you open an account with sotwe, deposit through Touch 'n Go eWallet, Boost or GrabPay, or simply browse the lobby from your phone in Kuala Lumpur or Petaling Jaya. This policy covers what we collect when you register — your name, contact
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details, and the identity documents we may ask for during account verification — and what we collect automatically, like device type and browser version, so our pages load the way they should on your handset. When you deposit or withdraw, your e-wallet account details and transaction
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references pass through our systems to confirm the transfer went through; we don't store your Touch 'n Go eWallet or Boost PIN, and we never ask for it outside the app itself. How we apply this policy, and what rights you can exercise, depends on local
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law and is available where local law permits — rules differ by state and by how you access the lobby, whether that's browser or app. We keep records only as long as we need them for account verification, dispute handling and the audit trail payment partners
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like GrabPay require. If a term in this policy conflicts with a rule your local regulator sets, the local rule applies. You can ask us, in writing, what we hold on your account and request a copy or a correction at any time.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.