Reference

Terms That Govern Your sotwe Account

These terms set out the rules between you and sotwe — what you can do, what we commit to, and how your account, wallet activity and any disputes are handled.

Account eligibility conditionsTouch 'n Go eWallet, Boost, GrabPay payment rulesDispute and suspension processAccount closure rightsGoverning jurisdiction

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ACCOUNT INTEGRITY STEPS

How sotwe Handles Your Account Under These Terms

These terms are built around four concrete commitments: data handling, account security, retention of transaction records, and a clear path for you to request changes. Every commitment below is part of how we operate your account day to day — not a statement of intent, but a process we follow.

Data Handling

We collect only the information needed to operate your account — name, contact details and payment method identifiers like your Touch 'n Go eWallet or Boost account reference. We do not sell this data to third parties.

Account Security

Every login is verified via OTP to your registered number. If we detect unusual account activity — such as multiple login attempts from an unrecognised device — we place a temporary hold and notify you immediately.

Transaction Records

Your full transaction history — GrabPay deposits, FPX transfers, DuitNow cashouts — is retained in your account wallet log. You can export this at any time from the account settings page.

Requesting Changes or Closure

To update your registered details or request account closure, contact support via live chat or the in-account form. Account closure requests are processed within the timeframe stated in our current policy update.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear, or you need to flag a dispute or request an account change, our support team handles term-related queries directly. You can reach us through live chat, email or the in-account help form — all three channels connect to the same team that manages account and policy questions.

Live Chat Available directly inside your account dashboard. Use this for urgent term clarifications, account suspension queries or payment disputes you need answered quickly.

Email Support For formal term dispute submissions or account closure requests. Email gives you a written record of the exchange — useful when the matter involves transaction evidence.

In-Account Help Form Submit a query without leaving your account. Select the 'Terms & Policy' category so it routes to the right team — responses come back to your registered email address.

What These Terms Cover and How They Apply

sotwe Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account with sotwe, you confirm that you have read and accepted these terms in full. They apply to every action on your account — deposits made via Touch 'n Go eWallet, Boost or GrabPay; wagers placed on live casino tables, slots or sportsbook

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markets; and any withdrawals requested through DuitNow or FPX. We may update these terms at any time. When we do, we will post the revised version on this page with a note of the change. Continuing to use your account after an update means you accept
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the revised terms. If you disagree with any change, you may close your account before the update takes effect — our support team can process that on request. These terms apply only where local law permits, and it is your responsibility to check that using the
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platform complies with the laws in your location. We reserve the right to suspend or close any account that violates these terms or where activity appears inconsistent with lawful use.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

The questions below cover what we hear most often about account rights, payment rules and how these terms work in practice. If your question is not here, use the in-account help form and select the 'Terms & Policy' category.

Yes. These terms cover every transaction on your account regardless of method — Touch 'n Go eWallet, Boost, GrabPay, DuitNow or FPX. The same rules on disputes and reversals apply across all of them.

We post all updates on this page before they take effect. Continuing to use your account after the update date means you accept the revised terms. You may close your account beforehand if you do not agree.

We may suspend or permanently close accounts that breach these terms. If a suspension is placed, we will contact you on your registered email or phone number with the reason and next steps.

Submit a data request through the in-account help form, selecting the 'Data & Privacy' category. We will respond to your registered email address with the relevant account information we hold.

These terms apply to all accounts where access is permitted under local law. We do not apply different term sets by city — your account is governed by one consistent policy regardless of your location within Malaysia.

Contact us via live chat or email with your transaction reference number. Disputes involving GrabPay or DuitNow transfers are handled with reference to the payment provider's own records alongside your account wallet log.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms That Govern Your sotwe Account

How sotwe Handles Your Account Under These Terms

Data Handling

Account Security

Transaction Records

Requesting Changes or Closure

How to Reach Us About These Terms

Common Questions About These Terms

01 Do these terms apply to all payment methods, including Touch 'n Go eWallet and Boost?

02 Can sotwe change these terms without notice?

03 What happens to my account if I breach these terms?

04 How do I request a copy of my personal data held by sotwe?

05 Are these terms the same for players in Kuala Lumpur and Petaling Jaya?

06 What is the process if I dispute a transaction on my account?

Terms & Conditions

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