sotwe — Deposits, Withdrawals Account Verification

Requesting a Payout From Your sotwe Wallet

When your balance is ready to move, open the withdrawal section inside your account. We route payouts back to the same payment channel you deposited with — Touch 'n Go eWallet, Boost, GrabPay or your linked bank via DuitNow — which keeps the flow consistent and your details already on file. Enter the amount, confirm it against your available balance, then complete

identity verification if prompted. Withdrawals queue through our processing team; timing depends on verification status and the payment provider's own clearing window.

Go to Withdraw in your account — Find the withdrawal tab inside your sotwe account dashboard — the same spot you use to check your balance.
Select your payout method — Choose the wallet or bank you want the funds sent to — we match the options tied to your account history.
Enter the RM amount — Type the ringgit amount you want to cash out and confirm it sits within your available balance before submitting.
Complete verification if prompted — If your account verification is pending, you will be prompted to upload a document before the withdrawal moves forward.

LOCAL PAYMENT METHODS

Payment Channels in the sotwe Cashier

Every method in our cashier is a payment rail Malaysian account holders already know. No new apps to download, no unfamiliar steps — just tap or click the one you use, authorise with your own credentials, and the transaction is done. Players in Kuala Lumpur and Petaling Jaya can access all of these from any mobile device where local law permits.

Touch 'n Go eWallet Scan the QR or enter the account number shown in our cashier, confirm with your TNG PIN, and the credit posts to your sotwe wallet.

Boost Open your Boost app, send to the reference shown, and the deposit reflects once Boost confirms the transaction on their side.

GrabPay Use the GrabPay wallet inside the Grab app — select the amount, authorise with your Grab credentials, and the balance updates in your account.

DuitNow Transfer via DuitNow from any participating Malaysian bank; the reference number we provide links the payment directly to your sotwe account.

FPX — Maybank2u, CIMB Clicks FPX online banking lets you pay directly from your Maybank2u or CIMB Clicks account without storing card details anywhere on our platform.

Putting Money Into Your sotwe Account

Head to the cashier from any page — the deposit counter is one tap away on mobile or a click from the lobby on desktop. We support Touch 'n Go eWallet, Boost, GrabPay, DuitNow and FPX online banking including Maybank2u and CIMB Clicks. Pick the method you use daily, key in the amount in ringgit, and your balance updates as soon as

the transfer clears. No manual refresh needed — the wallet credit reflects automatically so you can move straight into the lobby.

Open the cashier — Tap the deposit icon in your sotwe account menu — it works the same on mobile browser and desktop.
Choose your local method — Select Touch 'n Go eWallet, Boost, GrabPay, DuitNow or FPX from the list and you will be directed to that payment screen.
Enter the amount in RM — Key in your ringgit amount, confirm with your wallet PIN or bank OTP, and submit the transaction.
Balance appears automatically — Once your payment provider confirms the transfer, the credit shows in your sotwe wallet without any extra step from your side.

Verifying Your sotwe Account

Account verification is how we protect your wallet from unauthorised access. The process is straightforward: we ask you to confirm your identity once, and after that your deposit and withdrawal requests move without additional friction. Documents required are a government-issued photo ID — your MyKad is the most direct option for Malaysia — and occasionally a proof of the payment method you

use. Submit them through the secure upload section in your account settings. Verification is reviewed by our team, and you will receive a status notification once it is complete.

Open account settings — Navigate to the verification section inside your sotwe account — look for the identity confirmation prompt or the settings tab.
Upload your MyKad or photo ID — A clear photo or scan of your government-issued ID is the primary document. Make sure all four corners are visible.
Add payment proof if requested — If prompted, provide a screenshot or photo showing your name on the Touch 'n Go eWallet, Boost or GrabPay account.
Await team confirmation — Our team reviews submissions and sends a status update to your registered contact. Approved verification unlocks full withdrawal access.

What You Asked About sotwe Banking

These are the questions our account holders raise most often about deposits, withdrawals and verification. If your situation is not covered here, reach out through the live chat option in your account — our support team handles banking queries directly.

We accept Touch 'n Go eWallet, Boost, GrabPay, DuitNow and FPX including Maybank2u and CIMB Clicks. All methods work in ringgit and are available where local law permits.

Minimum amounts can vary by payment method. Check the cashier screen after selecting your preferred method — the minimum for that channel is shown before you confirm.

Submit your request from the withdrawal tab in your account. Processing time depends on your verification status and the payment provider's own clearing schedule — we do not quote a fixed window.

A hold usually means your account verification is incomplete. Upload your MyKad or photo ID through the verification section and our team will review it promptly to release the request.

We generally match withdrawals to the deposit method tied to your account. If you need to update your payout channel, contact live chat support before submitting a new withdrawal request.

First confirm the payment was deducted from your wallet app. If it was, send the transaction reference to our support team via live chat and we will trace and resolve it from our side.

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